Reaffirming accreditation through application of Baldrige performance excellence criteria: a case study of a private, faith-based school of business
by Annette E. Craven, Jeannie J. Scott, Angelina I.T. Kiser
International Journal of Management in Education (IJMIE), Vol. 3, No. 3/4, 2009

Abstract: This case study is based on the eight-year journey towards performance excellence of a private, faith-based university business school working to achieve reaffirmation of its business programme accreditation. During this transition, the school converted from traditional input-based to Baldrige-based criteria, the accreditation association comprehensively revised its business programme criteria, and the business programme began offerings in extended academic programme formats. The business school created a strategic plan grounded in the Baldrige performance excellence criteria, faculty and administrators became trained Baldrige examiners, progress/award applications were made to the state Baldrige programme, and the business school was the first ACBSP-accredited school to submit its Baldrige application in lieu of the traditional self-study. The outcomes of this process include a series of best practices which can be applied across cultures that are presented in the conclusion of the paper.

Online publication date: Mon, 20-Jul-2009

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