Factors that mitigate employee job stress in the service industry
by Amarjit Gill, Nahum Biger, Smita Bhutani
International Journal of Services, Economics and Management (IJSEM), Vol. 2, No. 1, 2010

Abstract: The study examines the impact of empowerment and transformational leadership on employee job stress. In addition, the study seeks to extend Gill et al.'s findings related to mitigating stress and burnout. Results show that the improvement in the level of perceived empowerment and transformational leadership used by managers mitigate employee job stress in the hospitality services industry. This paper offers useful insights for service managers based on empirical evidence.

Online publication date: Wed, 02-Dec-2009

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