Value stream mapping for improving academic advising Online publication date: Sat, 07-Feb-2015
by Warren W. Fisher, Samir Barman, Pascal L. Killingsworth
International Journal of Information and Operations Management Education (IJIOME), Vol. 4, No. 1, 2011
Abstract: Value stream mapping (VSM) is a popular tool to identify opportunities for improving process efficiency. Originally designed to streamline manufacturing processes, VSM can also be applied to service processes. In this research, VSM is applied to academic advising of undergraduate students in a large department of a major university. Improvements to the advising processes are suggested following a VSM analysis of the current procedures.
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