E-government implementation challenges at local level: a comparative study of government and citizens' perspectives
by Vikas Jain, Shalini Kesar
Electronic Government, an International Journal (EG), Vol. 8, No. 2/3, 2011

Abstract: In this paper, we compare and contrast the issues facing citizens with those faced by managers responsible for e-government implementation. We report the findings of a case study of e-government implementation undertaken recently at a local government authority in the UK. We use the design-reality gap analysis framework based on seven 'ITPOSMO' dimensions proposed by Heeks. Our findings indicate that the success of e-government at local level requires a strong partnership between local government and citizens. The study results point to the lack of clear strategy at local authorities' level for changing the way the government interacts with citizens.

Online publication date: Thu, 21-Apr-2011

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