Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach Online publication date: Sat, 16-Aug-2014
by David Hutchinson; Jang Singh; Göran Svensson; Tore Mysen
International Journal of Procurement Management (IJPM), Vol. 5, No. 2, 2012
Abstract: It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met.
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