Three complementary approaches for crisis management
by Josune Hernantes; Leire Labaka; Ana Laugé; Jose María Sarriegi
International Journal of Emergency Management (IJEM), Vol. 8, No. 3, 2012

Abstract: Crisis is a wide concept which may include a diverse set of events and behaviour patterns. Thus, crisis management requires complementary approaches that provide a more complete perspective. This paper describes a useful methodology to analyse crises from a multiple perspective approach that contributes to acquire a more deep understanding about crises and their management. The first approach focuses on the peak of the crisis paying attention to how to respond to the crisis-triggering event and to the cascading effects that amplify the crisis impact. The second approach adopts a long-term perspective, identifying the relationship between the policies implemented on the pre-crisis phase and the subsequent impacts on the crisis peak and post-crisis phases. The third approach researches on the learning process from one crisis to the next one.

Online publication date: Tue, 26-Jun-2012

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