Exploring citizens' intention to use e-government services: the role of cultural bias
by Kalliopi Anastasopoulou; Spyros Kokolakis
International Journal of Electronic Governance (IJEG), Vol. 6, No. 1, 2013

Abstract: E-government initiatives often face citizens' mistrust, particularly when they involve the collection and processing of personal data. In this paper, we present the results of an empirical study regarding citizens' intention to use a new service offered by the Greek Ministry of Finance, the so-called 'tax card'. Tax card is used to collect information about everyday purchases and aims to diminish tax avoidance. We have examined the strong influence of cultural bias on the formulation of citizens' intention to use and concluded that different cultural types of people should be addressed in different ways in order to achieve broad adoption of e-government services.

Online publication date: Fri, 19-Apr-2013

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