Making sense of it all: implementing an emerging KM technology within the organisation Online publication date: Fri, 15-Apr-2005
by J.K. Soutter, J.K. Whyte
International Journal of Information Technology and Management (IJITM), Vol. 4, No. 3, 2005
Abstract: Organisations have access to unreadable volumes of textual data and yet individuals are required to make sense of emerging practices and events from this blizzard of information. Tools that provide an overview of unstructured information to aid higher level understanding are now easily available. These category mapping tools have not been widely used. This paper describes the implementation and use of one such tool within a large commercial research organisation. We highlight two aspects of sense-making that come into play. First, the organisation struggles to make sense of what it does and what it does not know in the context of a surfeit of information. Second, in order to exploit appropriate tools in this process, the organisation must also make sense of the value and use of these tools.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information Technology and Management (IJITM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com