Quality function deployment approach to measure supply chain performance: a case study on garments accessories industries
by Md. Ashrafuzzaman; Abdullah Al-Maruf; I.M. Mahbubul; A.B.M. Abdul Malek; A.M.M. Mukaddes
International Journal of Industrial and Systems Engineering (IJISE), Vol. 22, No. 1, 2016

Abstract: In the competitive markets, effective management of supply chain and realisation of customer expectations are crucial factors for the better performance of an organisation. In the modern era, performance measurement has a significant role to get the competitive advantage. Quality function deployment (QFD) methodology is the most reliable and proved method to identify customer-based strategy. The objective of this research is to determine critical customer requirements and prioritise them to determine the critical supply chain factors to improve supply chain performances. This is a case study on six-selected garments accessories industries (GAI) in Bangladesh with respect to 17 readymade garments industries and buying house as a customer. This paper shows a new system of supply chain performance evaluation using transformation matrix called quality function deployment. By this system, it is possible to measure supply chain performance of any kind of manufacturing industry. Research findings can be used for the selection of manufacturing industries supply chain strategy.

Online publication date: Mon, 30-Nov-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Industrial and Systems Engineering (IJISE):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com