Conceptualising ERP systems' value as a multidimensional formative construct Online publication date: Wed, 09-Mar-2016
by Vikas Jain
International Journal of Business Information Systems (IJBIS), Vol. 21, No. 4, 2016
Abstract: More than two decades of research on information technology (IT) value still leaves us with limited understanding of IT value and how to measure it in an organisation. In particular, for systems such as enterprise resource planning (ERP) systems where value can be realised across different dimensions at different points in time, the issue of measuring IT value becomes even more complicated. ERP systems have the potential to provide value across multiple dimensions from operational to managerial to strategic level. As with any other information technology, the value of ERP systems can be assessed using different metrics. The available methods of ERP value assessment such as financial performance indicators for the organisation do not provide multidimensional contribution of ERP systems. Very few studies in ERP value literature have quantitatively measured and validated ERP value across multiple dimensions. Using the balanced scorecard (BSC) approach, this study conceptualises and validates measures of ERP value across four dimensions of BSC: internal business oriented ERP value, customer-oriented ERP value, learning and growth-oriented ERP value, strategic and financial-oriented ERP value. The measurement model for ERP value indicates the robustness of measures used in the study.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Information Systems (IJBIS):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com