Barriers to client-contractor communication: implementing process innovation in a building project in Sweden Online publication date: Fri, 06-May-2016
by Susanne Engström; Lars Stehn
International Journal of Project Organisation and Management (IJPOM), Vol. 8, No. 2, 2016
Abstract: Client-contractor communication is vital for achieving project goals but also for adopting innovations. However, this type of communication does not take place across just one interface but across several. In the present study, barriers to client-contractor communication were addressed with the intention of specifically highlighting the potential impact of the project-based setting. A case study of a building project where process innovation was to be implemented provided the data. The analysis focused on meaning-making by different participants during progression of the project until its completion. Although the project was successfully completed, some of the aims of the process innovation were not realised as planned due to emerging meaning-making problems. A main suggestion from the reported findings was that the predominant project logic in construction may be a key barrier to client-contractor communication in implementing innovations presented by actors on the supply-side.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Project Organisation and Management (IJPOM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook