Internet banking: competitive environment and consumer perspectives
by Hormoz Movassaghi, Fahri Unsal, Abraham Mulugetta
J. for International Business and Entrepreneurship Development (JIBED), Vol. 1, No. 2, 2003

Abstract: This paper reviews the recent developments in Internet banking activities both in United States and abroad. It examines the type of services offered, the competitive dynamics between banks and brokerage firms, and the strategic alliances formed in pursuit of market share enhancement. Findings of an empirical study of Internet banking consumers in the United States are also discussed. Results confirm findings of earlier studies of Internet banking consumers in terms of the profile of the early adopters, their concerns, and satisfaction. The study sheds light on consumers' propensity to purchase other types of services, besides banking, that are increasingly added to the menu of product offerings.

Online publication date: Sun, 25-Sep-2005

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the J. for International Business and Entrepreneurship Development (JIBED):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com