Prioritisation of the solutions of knowledge management adoption in bank using FAHP
by Elahe Nadimi
International Journal of Business Information Systems (IJBIS), Vol. 24, No. 3, 2017

Abstract: The aim of this study is to identify and prioritise the solutions of knowledge management adoption in banks to overcome its barriers. Results show that private bank, semi private bank, and state-owned bank are on the first, second and last priority, respectively. The results obtained from fuzzy AHP methods indicate that strategic barriers are on the first priority and organisational barriers, cultural barriers, technological barriers, and individual barriers are on the next priority. Then regarding to the strategic barriers scales, it is realised that lack of top management commitment towards KM adoption is most important. Regarding to the organisational barriers scales, it is realised that, lack of proper organisational structure to create and share knowledge is most important. Regarding to the technological barriers index, it is realised that, lack of technological infrastructure to adopt KM is most important. Regarding to the cultural barriers index it is realised that, lack of willingness and sharing spirit among members is most important. Regarding to the individual barriers index, it is realised that, lack of time to share knowledge is most important.

Online publication date: Mon, 06-Feb-2017

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