Developing a quality improvement plan for a small engineering firm in the USA with Six Sigma methodologies
by Jordan Belcher; Evea Kaldas; Virginia Beth Ellington; Dinesh S. Davè
International Journal of Productivity and Quality Management (IJPQM), Vol. 24, No. 1, 2018

Abstract: This research study analyses business processes utilised by a small engineering firm in the USA that provides vibration analysis services for the automotive, aerospace, agricultural, and manufacturing industries. The study examines procedures, Six Sigma methodologies and quality improvement efforts currently in place and presents a quality improvement plan for enhancing quality of services and increasing customer satisfaction.

Online publication date: Fri, 13-Apr-2018

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