The impact of total productive maintenance on key performance indicators (PQCDSM): a case study of automobile manufacturing sector
by Richa Sharma; Jagtar Singh; Vikas Rastogi
International Journal of Productivity and Quality Management (IJPQM), Vol. 24, No. 2, 2018

Abstract: Total productive maintenance (TPM) is a maintenance program, which involves a customised approach for maintaining plants and equipment ensuring maximum availability, equipment effectiveness and promotes autonomous maintenance culture. The objective of this paper is to highlight the significant improvements of operational efficiency regarding TPM key performance indicators known as productivity (P), quality (Q), cost (C), delivery (D), safety (S) and morale (M) termed as 'PQCDSM' in selected two wheeler automobile sector. The study has focused on the tangible benefits gained regarding TPM key performance indicators. The results show that there was a significant improvement in production volume, customer complaints, the cost of operations, number of accidents and morale of the employees which the selected automobile plant achieved in the target period of three years. The findings of the research determine a significant contribution due to systematic TPM interventions to 'PQCDSM' indicators and hence motivated the workforce to contribute for improvement activities. An important aspect investigated from this study was the intangible outcomes achieved by implementing TPM.

Online publication date: Wed, 16-May-2018

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