Title: The demographics' effects on organisation citizenship behaviour: evidence from human service and information technology professionals

Authors: Vikrant Jaswal; Piar Chand

Addresses: Department of Management and Humanities, NIT Hamirpur, HP, 177005, India ' Department of Management and Humanities, NIT Hamirpur, HP, 177005, India

Abstract: This study was designed to investigate the relationships of demographic variables with the dimensions of organisational citizenship behaviour (OCB) and to compare the OCB among human service and information technology (IT) professionals. For this purpose a sample of 400 in total from two different professionals, i.e., human service and IT professionals were selected. Correlation, multiple regression and Z-test were carried out for the analysis of the study. The results of the study indicate that age and job experience emerged as a major predictor of OCB. Age and job experience were also found positively correlated with all dimensions of OCB, whereas significant negative relationship was found between marital status and dimensions of OCB. The inconsistent relationship was found between gender and dimensions of OCBs. The findings of this study will be helpful for the administrator in the public health sector and policy makers in the IT sector to reinforce positive attitude among the employees of both the sector.

Keywords: altruism; courtesy; sportsmanship; conscientiousness; civic virtue; organisational citizenship behaviour; OCB; information technology; IT; human service.

DOI: 10.1504/IJMP.2019.100410

International Journal of Management Practice, 2019 Vol.12 No.3, pp.360 - 375

Received: 14 Dec 2017
Accepted: 02 Oct 2018
Published online: 28 Jun 2019 *

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