Title: Influence of job dissatisfaction on recent raise of employee turnover intention in UAE banks: a mixed-methods approach

Authors: Hamad Alqubati; Christopher Dixon; Chowdhury Hossan

Addresses: College of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates ' College of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates ' Kent Institute of Australia, 350 Queen St, Melbourne VIC 3000, Australia

Abstract: Statistics between 2011 and 2014 reveal that the ratio of UAE nationals in the banking sector has decreased from 35% to 34% despite growth in the sector. This study intends to focus on and identify the factors affecting the turnover among UAE nationals in the banking sector using qual-quant mixed methods approach. The estimated betas reveal that the cost of leaving a job, after service benefits, the financial benefits, the peer-to-peer and leader-employee relationship, and the career growth prospects significantly affect turnover intention. Further, financial benefits, after-service benefits are the most important variables affecting job satisfaction and organisational commitment. In addition, the qualitative analysis suggests that work overload and stress affect job satisfaction. The present paper enhances the rigour and validity of the data and findings by using a mixed methods approach. Findings of the paper call for a review of current managerial practices in the UAE banking sector.

Keywords: mixed method approach; regression analysis; organisational commitment; job satisfaction; turnover intention; banking sector; emiratisation; after-service benefits; government policies; perceived organisational support; social exchange theory.

DOI: 10.1504/IJIL.2019.101276

International Journal of Innovation and Learning, 2019 Vol.26 No.2, pp.155 - 176

Received: 03 Jul 2018
Accepted: 03 Oct 2018
Published online: 30 Jul 2019 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article