Title: A framework for improving the recognition of project teams as key stakeholders in information and communication technology projects

Authors: Robert Toyo Hans; Ernest Mnkandla

Addresses: Department of Computer Science, Tshwane University of Technology, Soshanguve South Campus, Pretoria, South Africa ' Department of Computer Science, School of Computing, University of South Africa, Florida Park, Roodepoort, South Africa

Abstract: Project teams, as key project stakeholders and knowledge contributors, play an important role in the success of projects in the field of information and communication technology. However, research studies have shown that project managers pay little attention to the needs and concerns of these key stakeholders, resulting in project teams becoming 'forgotten' key stakeholders. This neglect has resulted in a number of challenges in projects in this field, including high turnover of team members. Therefore, the primary aim of this paper is to address this neglect of attention given to project teams by project managers and thus not treating them as project key stakeholders. To achieve this objective, a framework informed by the project stakeholder management strategy framework, and feedback from project managers and their project teams who were interviewed during the data collection for this study, was developed.

Keywords: project teams; project manager; concerns; views; stakeholders; framework.

DOI: 10.1504/IJPOM.2019.102941

International Journal of Project Organisation and Management, 2019 Vol.11 No.3, pp.199 - 226

Received: 05 Jul 2018
Accepted: 05 Mar 2019
Published online: 11 Oct 2019 *

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