Title: Towards the criteria for product-service system: new challenges and contributions

Authors: Daniel Battaglia; Miriam Borchardt; Giancarlo Medeiros Pereira

Addresses: Management, Production and Logistics Department, Federal Institute of Education, Science and Technology of Rio Grande, do Sul, Bento Gonçalves, Brazil ' Production and System Engineering Department, Vale do Rio dos Sinos University, São Leopoldo, Brazil ' Production and System Engineering Department, Vale do Rio dos Sinos University, São Leopoldo, Brazil

Abstract: This research analyses which criteria were considered by the firms when offering a PSS and how these criteria contribute on the business processes and relationships. The research procedures include the identification of the PSS criteria, an academic validation carried out in conjunction with researchers on this field as well as being discussed the results. To literature review, the databases of Scopus, ScienceDirect, CIRP Annals and Procedia CIRP were used. The study indicates that the incorporation of the product-service culture contributes toward the improvement of the services offered by the companies. The existence of more effective process integration can be of vital importance to ensure a full PSS delivery. The suitability of the internal processes and the structure go hand in hand with the relationships developed with the business partners for a better adjustment of the market offering. Sustainability invariably results in a more proactive management. The study makes a preliminary reflection on the contribution that PSS criteria brings to the management of businesses and opens up new perspectives and challenges.

Keywords: servitisation; product-service system; PSS criteria; offering; development; contributions; barriers; challenges; process; relationships.

DOI: 10.1504/IJSOM.2019.103987

International Journal of Services and Operations Management, 2019 Vol.34 No.4, pp.465 - 479

Received: 03 Jun 2016
Accepted: 09 Oct 2017
Published online: 05 Dec 2019 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article