Title: Healthcare relational coordination: a review on parameter selection for modified high performance work practices

Authors: T. Kamatchi; P.L.K. Palaniappan

Addresses: Department of Mechanical Engineering, Velammal College of Engineering and Technology, Madurai – 625009, Tamil Nadu, India ' Department of Mechanical Engineering, Thiagarajar College of Engineering, Madurai, Madurai – 625015, Tamil Nadu, India

Abstract: Top 25 global supply chains emphasise the role of supply chain management professionals and the relational coordination (RC) as the vital element for success of supply chain collaboration. RC is essential for manufacturing and service supply chains and it is an invisible bonding element. Research findings suggest that the strength of RC ties among participants in a work that process depends on several parameters like quality, efficiency, and workforce engagement. Typically, healthcare service operations deal with humans and success of it depends on several care parameters that result in increased quality, improved clinical outcomes, shorter length of stay, and improved patient satisfaction. To address this query, a systematic literature review is done to identify the vital RC parameters. The Gittell's framework for healthcare coordination is modified as per Indian healthcare context. The outcome of this paper is parameter selection for RC and modified high performance work practice (MHPWP).

Keywords: relational coordination; modified high performance work practice; healthcare parameters.

DOI: 10.1504/IJSOM.2020.105267

International Journal of Services and Operations Management, 2020 Vol.35 No.2, pp.137 - 158

Received: 06 May 2017
Accepted: 29 Oct 2017
Published online: 24 Feb 2020 *

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