Title: Applicability of quality tools and techniques in manufacturing and service organisations: a comprehensive survey

Authors: Vivek Sharma; Sandeep Grover; S.K. Sharma

Addresses: Department of Mechanical Engineering, J.C. Bose University of Science and Technology, YMCA, Formerly: YMCA University of Science and Technology, Sector 6, Faridabad, Haryana 121006, India ' Department of Mechanical Engineering, J.C. Bose University of Science and Technology, YMCA, Formerly: YMCA University of Science and Technology, Sector 6, Faridabad, Haryana 121006, India ' Department of Mechanical Engineering, National Institute of Technology, Kurukshetra, Haryana 136119, India

Abstract: Implementation of quality tools and techniques (QT&T) has exemplified many benefits over the years in manufacturing as well as in service organisations. Previous surveys on QT&T emphasised mainly upon performance of products, processes and services of the organisations and have not addressed about implications and adaptability of QT&T categories. The purpose of this survey research is to scrutinise different categories of QT&T and to examine the level of adoption, applicability, benefits and challenges faced by various organisations in NCR region and industrial town Bhiwadi (Rajasthan) India. An exploratory questionnaire survey consisting of three parts was distributed out among 398 organisations. A total of 26.63% response rate was received out of 106 organisations. The collected data was analysed by using Statistical Package for Social Sciences (SPSS 18) software to validate multi dimensional unfolding test. Categories like problem solving tools, productivity tools and performance measurement tools retain to be most dominant for improving efficiency of organisations contributed by transformational Shepard plot.

Keywords: quality tools and techniques; QT&T; categories; implementation; adoption.

DOI: 10.1504/IJSSCA.2020.107465

International Journal of Six Sigma and Competitive Advantage, 2020 Vol.12 No.1, pp.37 - 58

Received: 26 Sep 2018
Accepted: 04 Jun 2019
Published online: 29 May 2020 *

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