Title: Role of contextual factors in influencing user evaluation of information system: an analytic hierarchical process approach

Authors: Meenakshi Jakhar; Sanjay Kumar

Addresses: Management Development Institute, Sector 17, Gurugram, Haryana 122007, India ' Management Development Institute, Sector 17, Gurugram, Haryana 122007, India

Abstract: Continuous evaluation of information systems (IS) is critical for their improvement. The context in which a system is embedded is a critical determinant for evaluation of its success. The paper explores the role of contextual factors in impacting the user evaluation of IS with regards to two key dimensions: information quality (IQ) and interface usability (IU), using a multi criteria decision making (MCDM) technique, analytic hierarchical process. The contextual factors include organisation size, industry of operation, type of IS, functional area and managerial level of user. The results show that excluding industry, all contextual factors significantly influence the user perception of IS evaluation. Additionally, IQ attributes of accuracy and reliability and IU attributes of efficiency and guidance are perceived as most significant by the users for IS evaluation.

Keywords: information system evaluation; information quality; interface usability; user perception; contextual factors; analytic hierarchical process; AHP.

DOI: 10.1504/IJBIS.2020.109014

International Journal of Business Information Systems, 2020 Vol.34 No.4, pp.463 - 487

Received: 14 Sep 2017
Accepted: 07 Jun 2018
Published online: 17 Aug 2020 *

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