Title: A shareable web service-based intelligent decision support system for on-demand business process management

Authors: Carolyn McGregor, Josef Schiefer, Michael zur Muehlen

Addresses: Health Informatics Research, School of Computing and IT, University of Western Sydney, Locked Bag 1797, Penrith South DC, NSW 1797, Australia. ' IBM Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10606, USA. ' Wesley J. Howe School of Technology Management, Stevens Institute of Technology, Castle Point on the Hudson, Hoboken, NJ 07030, USA

Abstract: The monitoring of business processes for performance measurement is challenged by the variety of inter and intra organisational units and information systems involved in the execution of these processes. In this paper we present a shareable, web service-based Intelligent Decision Support System (IDSS) for on-demand business process management, that we call the Solution Manager Service (SMS). The SMS allows organisations to outsource the collection, accumulation and transformation of information about their business processes from multiple distributed systems across multiple organisations in a centralised repository and share them among authorised parties, such as supply chain partners, clients or government agencies.

Keywords: business process management; controlling; web services; workflow; Business Process Execution Language for Web Services; BPEL4WS; intelligent DSS; decision support systems; performance measurement; distributed systems; business process monitoring; management information.

DOI: 10.1504/IJBPIM.2006.010902

International Journal of Business Process Integration and Management, 2006 Vol.1 No.3, pp.156 - 174

Published online: 16 Sep 2006 *

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