Title: Towards an encompassing maturity model for the management of higher education institutions

Authors: Rui Humberto Pereira; João Vidal De Carvalho; Álvaro Rocha

Addresses: Polytechnic of Porto/CEOS.PP - R. Dr. Jaime Lopes de Amorim, 4465-004 S. Mamede de Infesta, Portugal ' Polytechnic of Porto/CEOS.PP - R. Dr. Jaime Lopes de Amorim, 4465-004 S. Mamede de Infesta, Portugal ' Department of Informatics Engineering, University of Coimbra, Pólo II - Pinhal de Marrocos, 3030-290 Coimbra, Portugal

Abstract: Maturity models (MM) have been adopted in organisations from different sectors of activity, as guides and references for Information Systems (IS) management. In the educational field, these models have also been used to deal with the enormous complexity and demand of IS management. This paper presents a research project that aims to develop a new MM for Higher Education Institutions (HEI) that helps them to address those problems, as a useful tool for the management of their IS (and institutions as well). Thus, the MM in this area are identified, as well as the characteristics and gaps that they present, justifying the need and the opportunity for a new and comprehensive MM. Finally, we discuss the methodology for the development of MM that will be adopted for the design of the new model (called HEIMM) and the underlying reasons for its choice. At the moment, we are developing the HEIMM.

Keywords: stages of growth; maturity models; higher education institutions; management.

DOI: 10.1504/IJGUC.2020.110058

International Journal of Grid and Utility Computing, 2020 Vol.11 No.5, pp.714 - 724

Received: 21 Dec 2018
Accepted: 26 Sep 2019
Published online: 02 Oct 2020 *

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