Title: Understanding of crisis management: a theoretical literature review

Authors: Wa'ed Alshoubaki

Addresses: Department of Public Administration, The University of Jordan, Queen Rania Street, Amman, 11942, Jordan

Abstract: Crisis management is a relatively new field. It was founded in the mid-1980s following several natural and man-made crises stemming from modernisation, according to the pioneers of the field. This paper's aim is to discuss the theoretical models and concepts required to manage a crisis. Moreover, it addresses public administration challenges with dealing with a crisis. The research strategy is built upon Cooper's taxonomy of a literature review to determine the appropriate methodology for achieving an inclusive and critical review for crisis management. A theoretical literature review is conducted to focus on theoretical concepts so as to foster an understanding of the management mechanisms of crisis and the main policy landmarks to mitigate the repercussions of the crisis. This paper addresses the concept of risk society, the typologies of crisis, the interaction risk dimensions, and the role of public administration in responding to the crisis. It considers international crisis management due to the spillover effect of the crisis. It also offers some discussion about the challenges of managing the crisis, including the impossibility of circumscribing the effect of the crisis, the effect of politics in responding to the crisis, and the small events that may cause greater consequences.

Keywords: crisis management; public administration; international crisis management; risk society.

DOI: 10.1504/IJMCP.2020.111025

International Journal of Management Concepts and Philosophy, 2020 Vol.13 No.3, pp.236 - 246

Received: 13 May 2020
Accepted: 23 Jul 2020
Published online: 05 Nov 2020 *

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