Title: Challenges and prospects of e-governance in Poland and Spain

Authors: Marek Wierzbowski; Roberto Galán-Vioque; Eduardo Gamero Casado; Marek Grzywacz; Maciej M. Sokołowski

Addresses: Faculty of Law and Administration, University of Warsaw, Krakowskie Przedmieście 26/28, 00-927 Warsaw, Poland; Faculty of Law, Pablo de Olavide University, Ctra. de Utrera, km.1, E-41.013 Seville, Spain; Faculty of Law, University of Seville, Av. Ramón y Cajal, n. 18-20, 41018 Seville, Spain ' Faculty of Law and Administration, University of Warsaw, Krakowskie Przedmieście 26/28, 00-927 Warsaw, Poland; Faculty of Law, Pablo de Olavide University, Ctra. de Utrera, km.1, E-41.013 Seville, Spain; Faculty of Law, University of Seville, Av. Ramón y Cajal, n. 18-20, 41018 Seville, Spain ' Faculty of Law and Administration, University of Warsaw, Krakowskie Przedmieście 26/28, 00-927 Warsaw, Poland; Faculty of Law, Pablo de Olavide University, Ctra. de Utrera, km.1, E-41.013 Seville, Spain; Faculty of Law, University of Seville, Av. Ramón y Cajal, n. 18-20, 41018 Seville, Spain ' Faculty of Law and Administration, University of Warsaw, Krakowskie Przedmieście 26/28, 00-927 Warsaw, Poland; Faculty of Law, Pablo de Olavide University, Ctra. de Utrera, km.1, E-41.013 Seville, Spain; Faculty of Law, University of Seville, Av. Ramón y Cajal, n. 18-20, 41018 Seville, Spain ' Faculty of Law and Administration, University of Warsaw, Krakowskie Przedmieście 26/28, 00-927 Warsaw, Poland; Faculty of Law, Pablo de Olavide University, Ctra. de Utrera, km.1, E-41.013 Seville, Spain; Faculty of Law, University of Seville, Av. Ramón y Cajal, n. 18-20, 41018 Seville, Spain

Abstract: The paper discusses Polish and Spanish experiences related to the introduction in the public administration the latest technological solutions enabling the transition to the state of e-government (e-state). The study identifies legal issues related to the implementation of the e-state model which varies in its forms; it ranges from already implemented to not implemented covering different mediate conditions (satisfactory, correct - but needs improvement, incorrect and requires change). This covers the best solutions regarding the process of implementation: the most effective and efficient (in terms of implementation costs, service quality and burdens for the administration itself) legal, organisational and technological approaches related to e-government. As discussed in the paper, despite an established legal framework on e-administration the implementation of electronic services in Spain is very unsatisfactory; while Poland lacks a clear policy goal on these issues offering ideas, good in theory, which do not work in practice.

Keywords: e-government; e-state; e-administration; e-governance; public administration; Poland; Spain.

DOI: 10.1504/EG.2021.112941

Electronic Government, an International Journal, 2021 Vol.17 No.1, pp.1 - 26

Received: 09 Mar 2019
Accepted: 19 Feb 2020
Published online: 10 Feb 2021 *

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