Title: CMMS software quality function deployment based on maintenance objectives: a framework for software selection process

Authors: Hadi Balouei Jamkhaneh; Reza Shahin; Arash Shahin; Mohammad ArabYarmohammadi

Addresses: Department of Industrial Management, Persian Gulf University, Bushehr, 75169, Iran ' Department of Research and Development, Parsian Insurance Company, Tehran, Iran ' Department of Management, University of Isfahan, Hezarjarib St., 81746-73441, Isfahan, Iran ' Department of Management, University of Isfahan, Hezarjarib St., 81746-73441, Isfahan, Iran

Abstract: This paper aims to propose a framework for identifying and prioritising software features of CMMS success factors. In order to achieve this goal, we tried to identify customers and users' requirements of this software using a two-stage QFD approach and suggest features and specifications for new products and services afterwards. The results of this study represent that the most important CMMS software features that can greatly influence the success of CMMS implementation are: possibility to use in multiple locations, simplicity and being user friendly (the use of shareholders from the software menu), facilities for computing external maintenance costs and automated reorder. In this research, a systematic structure is proposed to improve the process of choosing the right CMMS software and its development. The CMMS software requirements are tailored to the company's maintenance goals which contribute positively to the value of organisational processes.

Keywords: maintenance management; key success factors; computerised maintenance management system; software quality; quality function deployment.

DOI: 10.1504/IJPQM.2021.114260

International Journal of Productivity and Quality Management, 2021 Vol.32 No.4, pp.413 - 439

Received: 19 Aug 2019
Accepted: 28 Sep 2019
Published online: 15 Apr 2021 *

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