Title: Mobile applications in local government

Authors: Azi Lev-On; Hananel Rosenberg

Addresses: School of Communication, Ariel University, Israel ' School of Communication, Ariel University, Israel

Abstract: The study explores the state of penetration and usage of municipal smartphone applications in Israel - an internet-savvy country. We explore the extent of penetration of the applications, analyse the profiles of adopting and non-adopting municipalities, classify the apps' common features, and analyse the motivations for developing them, and perceived challenges and drawbacks of using them. The findings demonstrate that the adoption rate of municipal apps in Israel is 42.7%, in the advanced stage of the new technology adoption curve. Significant correlations were found between the size of a municipality, its geographical location, residents' education, socio-economic status, and the adoption of mobile applications by the municipality.

Keywords: e-government; mobile telephony; smartphones; M-government; municipal.

DOI: 10.1504/EG.2021.114578

Electronic Government, an International Journal, 2021 Vol.17 No.2, pp.183 - 198

Received: 03 Oct 2018
Accepted: 21 Jan 2020
Published online: 27 Apr 2021 *

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