Article: A framework for conceptualising the organisational communications of a project management office Journal: International Journal of Project Organisation and Management (IJPOM) 2021 Vol.13 No.1 pp.60 - 84 Abstract: The project management office (PMO) plays a key role in linking the strategic and operational levels of a project-based enterprise. Fulfilling this mission requires effective collaboration with stakeholders since PMOs can no longer operate in organisational silos. This research aims to tackle the knowledge gap regarding the conceptualisation of the content of PMO communications in project-based organisations. A critical literature review and qualitative synthesis were conducted to draw conclusions concerning the existing theoretical discussions on the topic. The results are presented in the form of a framework explaining 11 categories of stakeholders and respective potential communications with them in four directions: horizontal, vertical upward, vertical downward and external. This study extends the literature by introducing a new theoretical framework of PMO communications and providing an insight into the main constituents required for maintaining effective relationships with stakeholders in practice. Inderscience Publishers - linking academia, business and industry through research

Title: A framework for conceptualising the organisational communications of a project management office

Authors: Mahmoud Ershadi; Marcus Jefferies; Peter Davis; Mohammad Mojtahedi

Addresses: School of Architecture and Built Environment, University of Newcastle, Newcastle, NSW 2308, Australia ' School of Architecture and Built Environment, University of Newcastle, Newcastle, NSW 2308, Australia ' School of Architecture and Built Environment, University of Newcastle, Newcastle, NSW 2308, Australia ' Faculty of Built Environment, University of New South Wales, Sydney, NSW 2052, Australia

Abstract: The project management office (PMO) plays a key role in linking the strategic and operational levels of a project-based enterprise. Fulfilling this mission requires effective collaboration with stakeholders since PMOs can no longer operate in organisational silos. This research aims to tackle the knowledge gap regarding the conceptualisation of the content of PMO communications in project-based organisations. A critical literature review and qualitative synthesis were conducted to draw conclusions concerning the existing theoretical discussions on the topic. The results are presented in the form of a framework explaining 11 categories of stakeholders and respective potential communications with them in four directions: horizontal, vertical upward, vertical downward and external. This study extends the literature by introducing a new theoretical framework of PMO communications and providing an insight into the main constituents required for maintaining effective relationships with stakeholders in practice.

Keywords: project management office; PMO; organisational communication; stakeholders management; project-based organisations; PBOs.

DOI: 10.1504/IJPOM.2021.114721

International Journal of Project Organisation and Management, 2021 Vol.13 No.1, pp.60 - 84

Received: 28 Aug 2019
Accepted: 29 Jan 2020
Published online: 04 May 2021 *

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Title: A framework for conceptualising the organisational communications of a project management office

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