Title: The influence of team commitment on client satisfaction in construction project organisations

Authors: Luong Hai Nguyen

Addresses: University of Transport and Communications, No. 3 Cau Giay Str., Lang Thuong Ward, Dong Da Dist., Hanoi City, Vietnam

Abstract: Team commitment (TC) is a significant influencing factor on the success of a construction project. Mainly, the previous works have been for more generic organisational settings, whereas none has focused on the construction project organisations (CPOs) context. Using Bayesian model averaging (BMA) technique and 195 completed construction project's data, this study reveals that contractor's commitment to project quality, client's commitment to payment, and supervisor's commitment to work contribute to improving client satisfaction with project quality. Similarly, contractor's commitment to project budget, client's commitment to payment, and supervisor's commitment to work can predict the client's satisfaction with the project budget. Additionally, contractor's commitment to project schedule and supervisor's commitment to work have a significant effect on client satisfaction with the project schedule. Additionally, contractor's commitment and supervisor's commitment are relatively significant influencing factors on all aspects of client satisfaction. The findings of this study contribute to theoretical and practical project management in order to improve construction project performance.

Keywords: team commitment; client satisfaction; project management; project success; construction project organisations; CPOs.

DOI: 10.1504/IJPOM.2021.114725

International Journal of Project Organisation and Management, 2021 Vol.13 No.1, pp.85 - 110

Received: 26 Sep 2019
Accepted: 07 Mar 2020
Published online: 04 May 2021 *

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