Title: Impact of ISO 9000 certification on performance of SMEs: a study of Indian industry

Authors: Anish Sachdeva, Arvind Bhardwaj, Vishal S. Sharma

Addresses: Department of Industrial Engineering, Dr. B.R. Ambedkar National Institute of Technology, Jalandhar-144011, India. ' Department of Industrial Engineering, Dr. B.R. Ambedkar National Institute of Technology, Jalandhar-144011, India. ' Department of Industrial Engineering, Dr. B.R. Ambedkar National Institute of Technology, Jalandhar-144011, India

Abstract: In today|s completive and quality conscious market, acquiring ISO certification has become a critical factor for the Indian companies for their existence. The purpose of this paper is to find whether the organisations are really benefited by getting the certification and to what extent the various performances are affected. Four major areas of measuring organisational performance (quality and cost of quality, external quality, time performance and purchasing) were selected for studying the level of impact. It was observed that organisations have been able to improve their performance in all the four area of study with degree of improvement varying from marginal to significant.

Keywords: ISO 9000; SMEs; organisational performance; empirical analysis; quality costs; external quality; quality management practices; India; quality standards; small and medium-sized enterprises.

DOI: 10.1504/IJMP.2007.011522

International Journal of Management Practice, 2007 Vol.2 No.3, pp.226 - 239

Published online: 01 Dec 2006 *

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