Title: The relationship between personality traits and individual performance: a case study in Malaysian hotel industry

Authors: Javad Shahreki; Jaya Ganesan; Thanh-Thuy Nguyen

Addresses: Faculty of Business, Multimedia University, Malaysia ' Faculty of Business, Multimedia University, Malaysia ' School of Business and Management, RMIT University, Vietnam

Abstract: Performance management is an essential factor for the continued success of any organisation. A good individual performance leads to good organisational performance and success, or vice-versa it could lead to unfavourable stress and tension for employees and poor performance of the organisation. In the hotel industry particularly, positive personality traits in general managers (GMs) and assistant general managers (asst. GMs) performance can improve the performance of employees and hotel. Therefore, investigating the relationship between personality traits and individual performance is highly concern of current researches. This study aims to investigate the relationships between GM and asst. GM of the hotel industry in Malaysia by conducting interviews on personality traits and individual performance. Among five personality traits, which are openness to experience, conscientiousness, agreeableness, extraversion, and neuroticism, the findings revealed that conscientiousness and agreeableness are the most significant ones in GM and asst. GM performance. The study also discusses further on the individual performance of GM and asst. GM as well as the personality traits characteristics.

Keywords: personality traits; individual performance; hospitality and tourism sector; Malaysia.

DOI: 10.1504/IJBEX.2021.115368

International Journal of Business Excellence, 2021 Vol.24 No.1, pp.101 - 124

Received: 03 Mar 2019
Accepted: 25 Jun 2019
Published online: 01 Jun 2021 *

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