Title: Human capital and smart tourism's development: primary evidence

Authors: Rosa Lombardi; Federico Schimperna; Raffaele Marcello

Addresses: Department Law and Economics of Productive Activities, Sapienza University of Rome, Via del Castro Laurenziano, 9, 00161 Rome, Italy ' Department Economics and Law, University of Cassino and Southern Lazio, Via S. Angelo, Loc. Folcara, 03043 Cassino, Italy ' Università Telematica Pegaso, Centro Direzionale Isola F2, Napoli, Italy

Abstract: This paper provides a structured literature review (SLR) on human capital development for sustainable smart tourism, showing the need for specialised human resources and their role to develop and improve a tourist destination. Using Scopus to find documents published from 2000 to 2020, containing selected search terms, a longitudinal study was developed. The main findings show how human capital should be developed and improved to develop sustainable smart tourism, with a positive impact on the overall economic growth of a country or a destination. Additionally, this paper is based on a critical perspective to examine the current literature and explore future research agendas.

Keywords: human capital; tourism; technology; sustainability; development.

DOI: 10.1504/IJDCET.2021.116492

International Journal of Digital Culture and Electronic Tourism, 2021 Vol.3 No.3/4, pp.294 - 309

Received: 31 Jul 2020
Accepted: 06 Jan 2021
Published online: 26 Jul 2021 *

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