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Title: Design of reverse logistics system for B2C e-commerce based on management logic of internet of things

Authors: Li Wei; Zhiqiang Ma; Ningning Liu

Addresses: Economic and Management School, Lanzhou University of Technology, Lanzhou, Gansu, 730050, China ' Economic and Management School, Lanzhou University of Technology, Lanzhou, Gansu, 730050, China ' Economic and Management School, Lanzhou University of Technology, Lanzhou, Gansu, 730050, China

Abstract: In recent years, the B2C e-commerce industry has developed at a surprising high speed in China, but the return rate of e-commerce is also increasing at the same speed, which makes the demand of reverse logistics of B2C e-commerce difficult to meet under the traditional logistics mode. To solve this problem, based on the logic of internet of things management, this paper designs and constructs the collaboration system and information interaction system of reverse logistics in B2C e-commerce, builds the basic framework of reverse logistics system in B2C e-commerce, and discusses the possible system bugs. The reverse logistics system designed in this paper will be more suitable for the local government-led business cooperation platform organisations. It can create a regional B2C e-commerce reverse logistics consortium for local governments, and even play a positive role in promoting the rapid development of the entire B2C e-commerce industry.

Keywords: B2C e-commerce; reverse logistics system framework; internet of things; collaborative system design; information interaction system design.

DOI: 10.1504/IJSTL.2021.117274

International Journal of Shipping and Transport Logistics, 2021 Vol.13 No.5, pp.484 - 497

Received: 25 Feb 2020
Accepted: 31 Jul 2020
Published online: 31 Aug 2021 *