Title: Employee happiness in the Indian banking sector: an exploration of factors

Authors: Arijit Choudhury; Anirban Dutta; Sonit Dutta

Addresses: Department of Management, Humanities and Social Sciences, National Institute of Technology Agartala, Jirania, Tripura West-799046, India ' Department of Management, Humanities and Social Sciences, National Institute of Technology Agartala, Jirania, Tripura West-799046, India ' Department of Management, Humanities and Social Sciences, National Institute of Technology Agartala, Jirania, Tripura West-799046, India

Abstract: Employee happiness is an emerging area of interest in management as well as in psychology. The purpose of this study is to identify the significant factors responsible for employee happiness in commercial banks. The methodology adopted for this study is descriptive in nature and primary data were collected through a structured questionnaire from scheduled commercial banks in the north-eastern states of India, comprising of a sample of 246 bank employees. After using factor analysis the study revealed 11 factors that are significant for employee happiness, among these factors 'values and relationships' act as the major contributor.

Keywords: employee happiness; banking sector; factor analysis; India.

DOI: 10.1504/WRSTSD.2021.117838

World Review of Science, Technology and Sustainable Development, 2021 Vol.17 No.4, pp.298 - 318

Received: 25 May 2019
Accepted: 30 Dec 2019
Published online: 04 Oct 2021 *

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