Title: Knowledge management processes and organisational performance: a systematic review

Authors: Aondoseer Abeh; Noraini Abu Talib; Sani Mohammed

Addresses: Azman Hashim International Business School, Universiti Teknologi Malaysia (UTM), Johor Bahru, Johor, Malaysia ' Azman Hashim International Business School, Universiti Teknologi Malaysia (UTM), Johor Bahru, Johor, Malaysia ' Azman Hashim International Business School, Universiti Teknologi Malaysia (UTM), Johor Bahru, Johor, Malaysia

Abstract: Knowledge management (KM) is one of the most deliberated topics in strategic management. The most prominent area of discussion is the role of KM in enhancing organisational performance. This paper aims at reviewing empirical literature on the relationship between KM processes and various performance outcomes to identify key KM processes, research trend and further research path. Following a meticulous evaluation of existing body of literature from specialised databases, 43 published journal articles on knowledge management from 2014 to 2019 were systematically reviewed and evaluated. Empirical studies were sought from a number of databases such as Science Direct, Scopus, JStor, Springer and Emerald Insight. The findings indicate that the application of KM processes significantly influence innovation, business success, competitive advantage, efficiency and other performance outcomes. These significant relationships notwithstanding, there exist opportunities for additional studies to evaluate their impact in other economic sectors and geographical regions.

Keywords: knowledge management; knowledge management processes; KMP; organisational performance; innovation; competitive advantage; systematic review.

DOI: 10.1504/IJKMS.2021.118346

International Journal of Knowledge Management Studies, 2021 Vol.12 No.4, pp.352 - 374

Received: 18 Jul 2019
Accepted: 28 Sep 2020
Published online: 22 Oct 2021 *

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