Title: Students' learning outcomes and satisfaction. An investigation of knowledge transfer during social distancing policies

Authors: Domitilla Magni; Andrea Sestino

Addresses: Department of Business Studies, University of Roma Tre, Italy ' Ionian Department of Law, Economics and Environment, University of Bari Aldo Moro, Italy

Abstract: During the COVID-19 pandemic, the researchers discovered that a billion students accessed digital channels, thus confirming the centrality of digital technologies in education. Considering that student satisfaction refers to a short-term attitude resulting from an evaluation of the educational experiences lived and that the perceived quality of an educational background is a consequence of student satisfaction, this paper investigates the role of e-learning practices in a knowledge transfer's environment, such as the university. Mainly, through an exploratory analysis, the paper gives some specific insights, investigating students' satisfaction in terms of interaction between students, technology, and original contents. The results show how digital technologies are transforming the education experience by shedding light on e-learning outcomes and students' satisfaction. The principal managerial implications of the paper focus on the beginning to understand the need to acquire digital infrastructures in universities, reducing the technological gaps, and considering the implementation of online learning solutions.

Keywords: knowledge transfer; students' satisfaction; digital environment; digital transformation; e-learning; digital technology; learning environment.

DOI: 10.1504/IJLIC.2021.118401

International Journal of Learning and Intellectual Capital, 2021 Vol.18 No.4, pp.339 - 351

Received: 03 Aug 2020
Accepted: 28 Sep 2020
Published online: 25 Oct 2021 *

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