Title: Lean Six Sigma deployment in HR: enhancing business performance

Authors: Pankaj M. Madhani

Addresses: ICFAI Business School (IBS), Opp. Annapurna Dham, Por, Adalaj Koba Highway, Ahmedabad, Gujarat 382421, India

Abstract: Organisations grow and flourish because of the capability and expertise of their human resources (HR). HR is the central focus of an organisation, as it enhances the organisation's performance. Six Sigma, Lean, and Lean Six Sigma (LSS) are process improvement methodologies widely used by organisations. LSS approach is based on the synergy of Lean and Six Sigma and hence, increases process throughput and accuracy. The research provides diverse case studies of successful LSS deployment in HR. The case studies highlight various benefits of LSS deployment in HR, such as enhancing quality and consistency in services, reducing employee attrition, enhancing training effectiveness, improving quality of recruitment, managing talent acquisition, and reducing overall costs. Research develops various LSS deployment frameworks and also provides direction for future research.

Keywords: lean; Six Sigma; Lean Six Sigma; HRM; employee turnover; compensation and rewards; training; efficiency; effectiveness; recruitment.

DOI: 10.1504/IJHRDM.2022.121314

International Journal of Human Resources Development and Management, 2022 Vol.22 No.1/2, pp.75 - 97

Accepted: 25 Jun 2021
Published online: 04 Mar 2022 *