Title: Implementation of performance measurement system with performance prism approach - a case study of a medium enterprise

Authors: Elia Oey; Frederick Jourdan; Dennys Kwo; Ika Triana

Addresses: International Business and Management Program, Management Department, Binus Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia ' International Business and Management Program, Management Department, Binus Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia ' International Business and Management Program, Management Department, Binus Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia ' Management Department, Binus Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia

Abstract: Measuring performance is crucial, yet occasionally taken for granted by small and medium enterprise (SME). Building a good performance management system is therefore essential for SMEs. The research is a case study in a medium size enterprise in greater Jakarta area. The research assisted the studied company to develop performance indicators using performance prism approach. Afterwards, key performance indicators (KPIs) were finalised using analytical hierarchy process (AHP) and Pareto principle. Final KPIs were then measured and visualised using the traffic light system (TLS) and objective matrix (OMAX) calculation. The results show that the combination of approaches can give a systematic and simpler mechanism for the studied company and can become the bases for monitoring and action plan identification.

Keywords: analytical hierarchy process; objective matrix; OMAX; performance measurement system; PMS; performance prism.

DOI: 10.1504/IJPMB.2022.122199

International Journal of Process Management and Benchmarking, 2022 Vol.12 No.3, pp.300 - 320

Received: 07 Jan 2020
Accepted: 22 May 2020
Published online: 12 Apr 2022 *

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