Title: Measuring job satisfaction levels of airport employees using entropy, critic and TOPSIS methods

Authors: Sripathi Kalvakolanu; Hanumantha Rao Sama; Manoj Mathew; D. Somasekhar

Addresses: Department of Management Studies, Vignan's Foundation for Science, Technology and Research (Deemed to be University), Vadlamudi, Guntur, Andhra Pradesh-522213, India ' Department of Management Studies, Vignan's Foundation for Science, Technology and Research (Deemed to be University), Vadlamudi, Guntur, Andhra Pradesh-522213, India ' Department of Mechanical Engineering, SSIPMT, Raipur, C.G., India ' Department of Commerce and Business Administration, Acharya Nagarjuna University, India; Sri Venkateswara College of Engineering, Tirupati, India

Abstract: The paper utilises the combination of entropy, CRITIC and TOPSIS methods to measure the job satisfaction levels of airport employees working in Vijayawada International Airport, India. To assess satisfaction levels of employees towards the job, a shorter variant of the Minnesota Satisfaction Questionnaire (MSQ) is employed and multi-criteria decision-making (MCDM) method is applied. The study results show that there is a highly significant positive relationship between the weights obtained by entropy and CRITIC method. The application of the presented approach to evaluate job satisfaction level in airport employees is a novel one. Thus, the findings of the study would lead the literature in the domain further as well as help in giving better decision-making capabilities to the airport authorities and managers. With this methodology, the perceptual opinions expressed by the employees can be quantified and judged accordingly.

Keywords: job satisfaction; multi-criteria decision-making; MCDM; entropy; CRITIC; TOPSIS; Minnesota Satisfaction Questionnaire; MSQ; aviation industry.

DOI: 10.1504/IJBEX.2022.123031

International Journal of Business Excellence, 2022 Vol.27 No.1, pp.1 - 22

Received: 04 Oct 2019
Accepted: 03 Dec 2019
Published online: 23 May 2022 *

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