Title: The effects of total quality management practices on sustainable performance: perspective from Malaysia

Authors: Kit Yeng Sin; Muhammad Shahar Jusoh; Choon Ling Sim

Addresses: Faculty of Economics and Business, Universiti Malaysia Sarawak, 94300 Sarawak, Malaysia; School of Business Innovation and Technopreneurship, Univesiti Malaysia Perlis, 01000 Kangar Perlis, Malaysia ' Faculty of Economics and Business, Universiti Malaysia Sarawak, 94300 Sarawak, Malaysia; School of Business Innovation and Technopreneurship, Univesiti Malaysia Perlis, 01000 Kangar Perlis, Malaysia ' Faculty of Economics and Business, Universiti Malaysia Sarawak, 94300 Sarawak, Malaysia; School of Business Innovation and Technopreneurship, Univesiti Malaysia Perlis, 01000 Kangar Perlis, Malaysia

Abstract: This study seeks to investigate the relationship between total quality management (TQM) practices and sustainable performance. Data were collected from 4- and 5-stars hotels in Malaysia from June to December 2018. Based on a sample of 121 valid responses, empirical results indicate that TQM practices have significant and positive impacts on sustainable performance, encompassing economic performance, environmental performance and social performance. These practices could be considered as critical quality management practices that significantly contribute to sustainability goals. This study enriches the literature on quality management and sustainability management, as well as provides some important insights into the effective allocation of resources to achieve sustainable development goals.

Keywords: total quality management; TQM; sustainable performance; hotel.

DOI: 10.1504/IJSOM.2022.123067

International Journal of Services and Operations Management, 2022 Vol.42 No.1, pp.1 - 31

Received: 01 Aug 2019
Accepted: 01 Dec 2019
Published online: 26 May 2022 *

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