Title: Management control systems as approach to improve the quality performance in Abu Dhabi Food Control Authority

Authors: Ayman Mustafa Khames Alarmoti; Eisa Sulaiman Aboul Bazgir

Addresses: AL Khawarizmi International College, Abu Dhabi, Al Ain City, UAE ' AL Khawarizmi International College, Abu Dhabi, Al Ain City, UAE

Abstract: This research outlines the management control systems as approach to improve the quality performance, when implemented in the Abu Dhabi Food Control Authority, a government organisation, operating in Abu Dhabi. The problem statement has been discussed and a questionnaire has been prepared accordingly to identify the cause and the potential impact of the MCS in organisations such as ADFCA. Fifteen employees from ADFCA have been selected as the sample size for the quantitative analysis conducted for this research. In addition to that, recommendations have been made for the future developments of ADFCA. As finding the survey has provided a comprehensive idea of the operations and the impact of the MCS implementation in the ADFCA. The survey provided an outline of the challenge that the employees had faced upon the implementation of the MCS in the ADFCA.

Keywords: management; control systems; quality performance; control authority; developments.

DOI: 10.1504/IJBG.2022.123611

International Journal of Business and Globalisation, 2022 Vol.30 No.3/4, pp.315 - 329

Received: 22 May 2019
Accepted: 24 Oct 2019
Published online: 30 Jun 2022 *

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