Title: Patient safety culture in Al Zarqa public hospital: case study

Authors: Osama T. Al Meanazel; Haitham F. Dowiri; Hesham Ahmad Al-Momani

Addresses: Industrial Engineering Department, The Hashemite University, Jordan ' Ministry of Health, Amman, Jordan ' Industrial Engineering Department, The Hashemite University, Jordan

Abstract: Patient safety concerns vary among healthcare provider settings, cultures of countries, policies and available resources. The primary purpose of this study is to analyse and establish a baseline assessment of the patient safety culture in Al Zarqa governorate hospitals. Hospitalised patients need to receive appropriate and high-quality treatment recommended in accordance with the latest professional knowledge. This study was conducted at two hospitals in Al Zarqa City, Prince Faisal Hospital (Prince Faisal Bin Al-Hussein Hospital) and Al Zarqa New Hospital (Al Zarqa Governmental Hospital). The total number of the participant was 131 from hospitals from 14 departments (59% from Al Zarqa New Hospital and 41% from Prince Faisal Hospital). The results of this study suggest that patient safety culture in Al Zarqa public hospitals needs more attention. The majority of the participants neither agreed nor disagreed on most of the points survey. However, they reported certain events that compromised safety, and at times having communicated with the hospitals about safety issues. Patient safety issues vary according to the setting, local culture, and available resources.

Keywords: patient safety culture; PSC; human safety; quality; healthcare; safety; patient culture.

DOI: 10.1504/IJISE.2022.124064

International Journal of Industrial and Systems Engineering, 2022 Vol.41 No.3, pp.336 - 348

Received: 21 Aug 2019
Accepted: 31 Aug 2020
Published online: 12 Jul 2022 *

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