Title: Employee engagement: a study of select service sector organisations using qualitative and quantitative approach

Authors: Antriksha Negi; Ravinder Pant; Nawal Kishor

Addresses: SOMS, IGNOU, New Delhi, India ' ARSD College, University of Delhi, India ' SOMS, IGNOU, New Delhi, India

Abstract: Engagement of employees has become a key construct for both practitioners as well as researchers. This study aims to identify various antecedents of employee engagement and relevance of demographic traits of employees working in service sector organisations on the level of employee's engagement. Job characteristics such as feedback, skill variety and autonomy were found to be significantly positively impacting employee engagement. While organisational politics, resource inadequacies, physical demands and work conditions etc were found to be impacting employee engagement negatively. Considering the data gathered from 121 service sector employees. ANOVA results show no significant impact of category of employee and sectors presently working with on employee engagement. But type of family individual has significant impact on employee engagement. Also unmarried employees have higher level of engagement than there married counterparts.

Keywords: antecedents; ANOVA; demographic traits; employee engagement; independent sample T test; job satisfaction; organisational commitment; service sector; Welch test.

DOI: 10.1504/IJTTC.2022.124339

International Journal of Technology Transfer and Commercialisation, 2022 Vol.19 No.2, pp.177 - 194

Received: 02 Apr 2020
Accepted: 11 Dec 2020
Published online: 25 Jul 2022 *

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