Title: Shifting boundaries in healthcare supply chains' HRM: a qualitative perspective

Authors: Zuhaib Ahmed; Haidar Abbas

Addresses: Department of Commerce, Aligarh Muslim University, Aligarh, India ' Department of Business Administration, College of Applied Sciences, University of Technology and Applied Sciences, Salalah, Sultanate of Oman

Abstract: Human resource (HR) functionally lies at the kernel of supply chains for a variety of expectations it meets in various roles. However, which role is more contributing to the organisational effectiveness is an issue worth investigating. This study aims at exploring the advancing nature of traditional HR roles using Ulrich's (1997) four roles typology in the context of healthcare supply chains operating in India. Furthermore, it aims to assess the association of HR roles with HR effectiveness. The experts' opinions, arguments, point of views and a thorough literature review helped in deriving a conceptual research model. The data collected through structured telephonic interviews from 26 experts of healthcare supply chain entities were analysed using NVivo 10.0 software. The researchers found that the HR function is receiving increased attention constantly and the HR managers are being engaged in the strategic decision-making process. It concludes that certain non-core HR functions are being outsourced.

Keywords: healthcare supply chains; hospital administration; qualitative analysis; HR effectiveness; HR roles.

DOI: 10.1504/IJMP.2022.125472

International Journal of Management Practice, 2022 Vol.15 No.5, pp.586 - 608

Received: 05 Dec 2019
Accepted: 11 Apr 2021
Published online: 12 Sep 2022 *

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