Title: A case study in strategic decision making using multi-criteria decision making and balanced scorecard

Authors: Iman Ajripour; Viktor Molnar

Addresses: Institute of Management Science, University of Miskolc, H-3515 Miskolc-Egyetemvaros, Hungary ' Institute of Manufacturing Science, University of Miskolc, H-3515 Miskolc Egyetemvaros, Hungary

Abstract: The well-known model for supporting strategic management, the balanced scorecard (BSC), has proved to be a useful tool in strategic planning. Several decision-making models are available to support managerial decisions. In this paper BSC and some ranking methods are combined to increase the efficiency of strategic decisions. The elaborated model was adapted in a real-life decision-making situation and tested by the case study method. Based on the results the decision makers who participated in the research elaborated a course of action for reaching the strategic management goal of increasing management efficiency performance.

Keywords: multi-criteria decision making; balanced scorecard; BSC; PROMETHEE; linear assignment method; performance management.

DOI: 10.1504/IJADS.2022.125494

International Journal of Applied Decision Sciences, 2022 Vol.15 No.5, pp.578 - 603

Received: 15 Dec 2020
Accepted: 29 May 2021
Published online: 12 Sep 2022 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article