Title: Use of information and communication technologies to support knowledge sharing in development organisations

Authors: Peter Gatiti

Addresses: School of Creative Technologies, University of Bolton, Deane Road, Bolton BL3 5AB, UK

Abstract: This paper aims to identify knowledge sharing mediums used in development organisations and determine how different technologies support knowledge sharing. Results explore the strategies for using ICTs to extract, share, and disseminate knowledge. The qualitative data was gained from interviews with 11 knowledge management practitioners working in Kenya's development organisations. All interview questions were open-ended and were consistent across the interview sessions. Qualitative data were analysed in themes using NVivo. Findings show that knowledge sharing in development organisations was supported by ICT-based tools, social media tools and collaborative tools. These tools were used for knowledge extraction, sharing and dissemination. The study revealed that knowledge sharing was influenced by several factors key among them top management support, technology, reward system, culture and trust. Knowledge sharing was obstructed by individual, organisational, and technological factors. This research is valuable in identifying ICT-based knowledge sharing practices unique to development organisations.

Keywords: knowledge management; knowledge sharing; knowledge extraction; knowledge dissemination; development organisations; information and communication technologies; ICTs.

DOI: 10.1504/IJKMS.2022.126149

International Journal of Knowledge Management Studies, 2022 Vol.13 No.4, pp.384 - 401

Received: 27 Mar 2021
Accepted: 29 Sep 2021
Published online: 13 Oct 2022 *

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