Title: Implementing the Deming management method in public administration: a systemic approach

Authors: Anastasia Sioutou; Thanos Kriemadis; Antonios K. Travlos; Athanasios Verdis

Addresses: Department of Sport Management, School of Human Movement and Quality of Life Science, University of Peloponnese, E. & S. Valiotis Av. & Plateon Street, 231 00 Sparti, Greece ' Department of Management Science and Technology, School of Economics and Technology, University of Peloponnese, Tripolis Campus, 22100, Greece ' Department of Sport Management, School of Human Movement and Quality of Life Science, University of Peloponnese, E. & S. Valiotis Av. & Plateon Street, 231 00 Sparti, Greece ' Pedagogical Department of Secondary Education, Faculty of Philosophy, Pedagogy and Psychology, University of Athens, Office 505, University Campus, Zografou 15703, Greece

Abstract: William Edwards Deming, as a managerial theorist of quality management, captured the essence of his philosophy in 14 points for management, establishing a structured management system for continuous improvement of procedures, products and services, leadership for change, satisfaction of internal and external customers, cooperation with suppliers, empowering human resources, continuous training, encouraging self-improvement and setting the framework of total quality management and other quality management systems. The primary purpose of this study was to evaluate to what extent Deming management method is being implemented in Greek Public Administration. The findings of this study showed that Deming management method is applied to a mediocre extent in Greek Public Administration, and thus, recommendations for further improvement were introduced.

Keywords: quality management; Deming management method; public administration.

DOI: 10.1504/IJASS.2022.126762

International Journal of Applied Systemic Studies, 2022 Vol.9 No.4, pp.344 - 365

Received: 30 Jun 2020
Accepted: 31 Jul 2020
Published online: 07 Nov 2022 *

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