Title: Business intelligent connection between quality and evaluation methods: a case study

Authors: Georgios Mandellos; Dimitris Tsipianitis

Addresses: Telecommunications and Information Technology Division, Electrical and Computer Engineering Department, University of Patras, Rion GR-26504, Greece ' Systems and Automatic Control Division, Electrical and Computer Engineering Department, University of Patras, Rion GR-26504, Greece

Abstract: Nowadays, information and knowledge represent the fundamental wealth of an organisation. Enterprises try to utilise this wealth to gain advantage when making decisions such as a project's acceptance. After a project finishes, a quality management plan defines its quality level. The business intelligence theories help the individual to evaluate the proposed plan in order to target the project's results. But, do all the evaluation methods have the same reliability? We check the project's quality by using paper and online questionnaire administration. Although the scope is the same, there are differences, giving different results. So, we intelligently investigated the quality of the university educational process. The results show that the administration method has a significant effect on overall results. Thus, the quality check of a project using questionnaires needs to have an attentive design, avoid points that introduce uncertainties and able to show the real opinion of the respondents.

Keywords: business intelligence; information technology; people's opinion; surveys; people's behaviour.

DOI: 10.1504/IJASS.2022.126768

International Journal of Applied Systemic Studies, 2022 Vol.9 No.4, pp.330 - 343

Received: 07 Jul 2020
Accepted: 16 Jun 2021
Published online: 07 Nov 2022 *

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