Title: The moderating effect of perceived transparency and accountability on the adoption of mobile government services

Authors: Isaac Kofi Mensah; Samuel Adams; Chuanyong Luo

Addresses: School of Economics and Management, Jiangxi University of Science and Technology, No. 86, Hongqi Ave., Ganzhou, Jiangxi, 341000, China ' School of Public Services and Governance, Ghana Institute of Management and Pubic Administration, Accra, Ghana ' School of Economics and Management, East China Jiaotong University, Nanchang, China

Abstract: This paper examined the moderating impact of perceived transparency and accountability (PTA) on the adoption of mobile government services. The technology acceptance model (TAM) was used as the theoretical foundation and the data analysis was completed with SPSS and SmartPLS. The study was based on data collected from 320 Chinese college students in the city of Ganzhou. The results demonstrate that PTA does not moderate the impact of perceived usefulness and trust in government on the intention to adopt mobile government services. However, PTA showed a significant moderating effect on the relationship between both perceived ease of use and citizen empowerment on the intention to use mobile government services. It was also revealed that while perceived usefulness was not a significant predictor of the intention to use mobile government services, it was, however, a significant determinant of trust in government. Contrary to our expectations both citizen empowerment and trust in government do not predict the intention to use mobile government services. The managerial and theoretical implications of these results are deliberated.

Keywords: e-government; mobile government; m-government; transparency; mobile government services; accountability; technology acceptance model; TAM; moderating effect.

DOI: 10.1504/IJMC.2023.127373

International Journal of Mobile Communications, 2023 Vol.21 No.1, pp.54 - 73

Accepted: 16 Feb 2021
Published online: 01 Dec 2022 *

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